Shenzhen Zhuoyuefeiyang Technology Co., Ltd. was founded in March 2000, it is a comprehensive security company specializing in security business of high-tech, manufacturing and engineering services and products for import and export.
Fireeye brand is a world leading of superior digital technology.we have our core technology.we also have our own factory and 4 in house full time R&D team with an average 10-years experience of serving the police with body worn DVRs.We have also make out our two 1080P HD mini DVRs for law enforcement.
Law enforcement recorder is Our company's main product,with the independent intellectual property rights.Our company have PHILIPS,AMIBA and many international companies established good relations of cooperation. we produce or provide product selection of product components are the name brand manufacturers at home and abroad, processing cooperation unit are all through the international certification and military industrial enterprises. Product research,development,production and inspection are accord with a standard process sequence.The products are provided by our company after 72 hours aging test, to ensure the units 100% function good.
The development process of the company:
In 2000，The establishment of the company, the main productions and sales of CCTV and DVR;
In 2008, the establishment of law enforcement recorder R & D team, is committed to the development of Full HD on-site law enforcement recorder;
In 2009, the world's first full HD on-site law enforcement recorder successfully listed, to promote the development of the whole industry to high technology;
In 2010, the company‘s law enforcement recorder was included in the Ministry of public security equipment property bureau "new police equipment";
In 2011, successfully developed and launched the first built-in GPS recorder for law enforcement to the market, driven by the law enforcement recorder to multi-functional, multi-purpose areas of law enforcement;
In 2012, the sales of Fireeye brand products to be way ahead in the national police, be the best attention of police equipment brand, won the top ten brand certificate;
In 2013, Fireeye brand innovated again, it launched all the media function law enforcement recorder, with the emergency call, remote control terminal, multimedia remote control and management to the market, set WIFI, 3G,ect function.
After sale service process
Intense competition in the market today, along with the change of consumer rights and improve the meaning of the concept of consumption, consumers to buy products, pay attention not only to the product entity ability, in quality and performance of the similar products of similar, more attention to product after sale service. Therefore, enterprises in the provision of quality products at the same time, provide perfect after sale service to consumers, has become a new focus in the competition of modern enterprise, according to the actual situation at present, and combined with the relevant national product three packs of provisions of the enactment of this company on law enforcement record method of product after sale service management instrument, in order to continuously improve the company's after sale service levels, and continuously improve customer satisfaction
1). After sale service provisions.
1. Basic principles: to fully after sale service strategy as a guide, to provide quality and efficient services to the whole process of product customer service for customers, maximize customer satisfaction, and enhance the competitive ability of the company.
2. The purpose of service: our service is not only the after sale service, but from the customer contact first started, will bring the whole five star service to customers. Every employee is representative of quality service.
3. Action slogan: more patient, move faster, good attitude, high efficiency.
4. In 7 days products since the date of purchase, the failure occurred in the normal circumstances, was identified as the quality of the product itself, free return.
5. The product from the date of purchase within 1 months, after the examination is the quality of the product itself, will be free to replace the same product. The appearance of significant damage to the product only provide warranty. service, replacement clause failure.
6. Be free warranty within 12 months from the date of purchase product, except otherwise agreed in the contract .
7.The warranty period, maintenance of products and accessories, shall not charge customers (twelfth excluded), replaced all repair parts / circuit board are recovered by the company.
8. Repair again on the same machine fault, an extension of two months warranty time.
9. Within warranty the products or parts repair, detection in the process of transportation, shipping and other expenses one-way shall be borne by the company, the company to repair machine repair after the return to the customer in time.
10.All customers before send the defect product back to the company for repair must be put forward, by the customer service staff agree is arranged after the return to factory, otherwise the company will not receive, return the factory related losses borne by the customer.
11. Enjoy free repair service fault machine warranty period, customers provide machine purchased date and place to our information.
12.The following conditions of our products and accessories, not to provide free warranty service:
12.1 products have been gradually or parts has been non normal use or misuse, unauthorized disassemble the behavior of our, improper installation damage;
12.2 machines on the host warranty label or fragile paper rupture;
12.3 host and non matching device connection caused by the machine damage;
12.4 pieces of the structure does not belong to the scope of warranty, such as cracking;
12.5 the force majeure such as earthquake, fire, flood damage caused by;
13. The repair product detection, diagnosis, repair and replacement parts for other needs a period of 7 working days, the general is sent back to the customer within 10 days; especially serious for individual damage, repair cycle for 15-30 days.
14. During the warranty period as a product failure, belonging to the component quality or manufacturing caused by bad, the company provides free repair parts; after the warranty period, the user can enjoy the company provides customer service repair services, but the user is required to pay the corresponding repair costs.
15. Provide instruction to installation and commissioning, technical training and technical exchanges organized regularly for customers
16. Timely tracking and feedback the quality and key spare parts quality and maintenance service quality, conduct regular surveys, statistics, analysis, processing and feedback.
17. The establishment of repair parts library, responsible for repair parts of the organization, coordination, storage and supply, to ensure the supply of repair parts;
18. Department of technical support to build the product customer service, responsible for the support of customers, products, technology of fault identification of defect analysis of statistics work;
19. Perfect and reasonable product maintenance charges, material to replace the charging standard after-sales service charge settlement system;
20. The implementation of these Provisions by market department organization, repair, customer service, logistics and other departments cooperate actively, implement process if there are special problems, according to the company leadership opinion; matters on the implementation of relevant provisions were modified.
2). After sale service flow chart
